About Us

At Droubna, we are a family-driven brand dedicated to sharing authentic Lebanese flavors with the world. Founded by Reem Khalil Haidar and her daughter Zeinab, we empower local farmers and craft high-quality, additive-free products. From jams and pickles to vinegar and molasses, we celebrate Lebanon's agricultural legacy in every jar.

Frequently Asked Questions (FAQ)

    
  • What does "Droubna" mean?

Droubna means "our paths" in Arabic, reflecting our family's agricultural history and legacy, as well as crossing paths with customers in our journey.

  • Where are your products made?

Our authentic products are proudly made in our processing facility in our village Choukine, South of Lebanon.

  • Are your products organic?

We prioritize quality sourcing and use traditional methods. While not certified organic, our products are free from additives and are pesticide-controlled.

  • How do you ensure the quality of your products?

We control the entire supply chain, from farming to processing, ensuring the highest quality of raw materials and finished products. Our products often undergo testing in certified labs to meet the required qualifications.

  • Where can I buy Droubna products?

Check out our page Find us to know where you can buy our products. However, kindly note you can find our full selection only in our shop.

  • Do you offer customized gift sets?

Yes, we offer customizable gift sets. However, these are only available at our store. Contact us or visit us for any questions you may have.

  • Do you sell wholesale?

Yes, we sell wholesale. Terms and conditions apply, contact us to know more.

  • What is the shelf life of your products?

Our products are crafted in small batches to ensure freshness. Depending on the item, shelf life ranges from 6 months (products containing peanuts) up to 2 years. Check the item's packaging for specific details.

  • Are your products suitable for vegans?

Yes, the majority of our products are vegan-friendly. We clearly label any items that may contain animal-derived ingredients. The only two categories that are not suitable for vegans are Dairy products and Oak honey and by-products.

  • What are your positive environmental and social impacts?

Our main positive environmental and social impacts include reducing food imports and promoting sustainable agriculture by sourcing locally as well as creating employment opportunities (emphasis on rural areas), supporting local farmers, and preserving the Lebanese authentic cultural heritage.

  • Do you offer local and international delivery services?

 Yes, we offer delivery services across Lebanon. International deliveries will be available soon.

  • What is the delivery timeframe for orders?

Local deliveries are typically fulfilled within 5 business days.
International shipping times depend on the destination. It typically ranges from 2 up to 7 business days.

Kindly note that the delivery time frame does not include the order preparation time.
You will receive tracking information for your order.

  • How much do you charge for international shipping?

Shipping costs for international orders vary based on the destination and the weight of the package. You can view the shipping fees during the checkout process.

  • Are there any additional fees for international orders?

International orders may be subject to customs duties or taxes imposed by the destination country. Customers are responsible for any additional fees. Please contact the customs border office in your residing country if you have any questions.

  • Can I modify my order after it has been placed?

Once an order is confirmed, modifications may be possible in case the change is made before we dispatch your order. Contact our customer service by phone call or WhatsApp for any assistance at +96171522086.

  • What if I receive a damaged item during delivery?

We take great care in packing our products. In the case of damage during delivery, please contact our customer service at +96171522086, send us photos and we will assist you.