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Terms and Conditions

Terms and Conditions (“Terms”)

Date of publication: 22/02/2022
Last updated: 06/03/2022

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the website (“Website”, “Service”) operated by Zadd sarl (“Zadd”, “Droubna”, “us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access the Service.

Legal Information
Zadd sarl is a Limited Liability Company under Lebanese law, represented by Mrs. Reem Haidar and Ms. Zeinab Haidar.
Registered at the Ministry of Economy and Trade and Trade Registry under Financial Number 3606372.
Legal headquarters: Ramlet el Baida, street Salwa Nassar, Doha Tower, 7th floor.

Kindly refer to our Privacy Policy to get more information on what data we collect from you and how we use it.

Returns and Refund
Kindly refer to our Return and Refund Policy to know more about our conditions.

Disclaimers and Warranties
Your use of the Service is at your sole risk. Zadd cannot guaranty that the content of the Service is free from infection by viruses or cyber-attacks or anything else which has contaminating or destructive properties and therefore shall not be held responsible for any such occurring events.
Zadd warrants that its premises, its production and packaging systems, processes, machinery, facilities, goods, services, ingredients, and materials comply with all relevant laws and industry standards, special dietary certification (where applicable), including, without limitation, all laws relating to foodstuffs, food safety, consumer protection, occupational health and safety, and environmental laws.
The products provided hereunder shall be top grade to the standards set by the Lebanese Standards Institution (LIBNOR) in partnership with the Ministry of Agriculture and comply with any applicable Food and Drug Administration (FDA) regulations.

Intellectual Property Clause
Any and all intellectual property owned, developed and/or acquired by our Website including, without limitation, trade name, brand name, images, blogs, designs, functionalities, and all other content found on the Website, shall remain the sole and exclusive property of Zadd.

Applicable Law
All disputes will be governed by the laws and regulations of the Lebanese Republic.

Account Termination
Account may be terminated in the case the user himself may not want to use the Service anymore or by our team, without prior notice or liability, in case of any suspicious act or violation to our Terms.

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your full details (full name and contact details), credit/debit card details, billing address and shipping information. By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Pricing and Shipping Time
For any Purchase on the Website, delivery deadlines and fees are estimated according to the shipping address, volume and weight of your order.

Prices shown on our Website exclude shipping costs as well as all forms of taxes. Taxes will be charged on orders depending on the user’s shipping address and will be invoiced to you directly from courier services company we work with. Therefore, we advise you to inquire about the customs in your country before placing any order. Please note that custom taxes differ from one country to another.

Prices are subject to change and Droubna has the right to change its prices at any time and without giving any prior notice. The prices applicable are the ones shown at the time your order is placed. The shipping time will be determined by the courier services company depending on your shipping address. We will inform you of the shipping cost and delivery time upon checkout.

Prices shown on our Website are in US Dollars for international orders and Lebanese Pounds for orders placed within Lebanon. Cash on delivery option is available for orders within Lebanon. Credit/debit card payments are accepted for all users given that the details provided are approved by our payment and service providers.

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the Content, including its legality, reliability and appropriateness.

Links to Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Zadd. Zadd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Zadd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We reserve the right, at our sole discretion, to modify or replace these Terms at any given time. If a material revision were to take place, we will try to provide a one-week notice period prior to any new Terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us
If you have any questions about these Terms, please contact us.