Thank you for purchasing our products (or subscribing to our services) at www.droubna.me operated by Zadd sarl.
Our policy lasts 3 days from the date of delivery. Unfortunately, if that period has passed, we cannot offer you a refund.
Nature of the Refund
Only in case your item has a defect, you are entitled to one of the following options:
Replacement of the damaged item by an identical one
A credit on account
Conditions for Returning Items
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
To return your product, you should mail your product to:
Bir Hassan, Bourj Al Barajne street, Al Khayat building, Ground Floor, Beirut, Lebanon.
In the case of a defective item, we will be responsible for paying for shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you have any additional questions or would like to request a refund, feel free to contact us.